Refund policy

When placing an order, we kindly ask you to keep in mind that all garments are sold as made-to-order, meaning your garment will be crafted especially for you. Each piece is crafted by hand in our studio in Copenhagen. Although returns are possible, we kindly request you to thoroughly consider your purchase before placing your order, since we dedicate hours and resources to fulfill it. Minimizing waste is a priority for LINÉ, and we hope that you will support us in this endeavor.

We have a 14 day return policy, which means you have the right to cancel or return your order within 14 days after receiving your item. You can return your order for any reason and without a justification, but LINÉ do not cover shipping expenses for returns.

To be eligible for a return, the items must be in the same condition that you received it, unworn, unused, and undamaged with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To request and start a return, contact us at customercare@linestore.dk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address:

LINÉ
Tagensvej 79 st. th.
2200 København N.
Denmark

We do not pick up orders at pick-up shops. We recommend you to send your return with track and trace, as LINÉ can not take responsibility for damaged or lost goods.

For any return questions you can always contact us at: customercare@linestore.dk.


Non-returnable items
Custom made products can not be returned, such as special orders, tailored garments or personalized items. Please get in touch if you have questions or concerns about your specific item. We do not accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Make sure to take pictures of the parcel received end keep the package for any further inspection by our carrier. 


Exchanges
We do not offer any exchange service for the moment. The fastest way to ensure you get what you want is to return the item you have for a refund, and once the return is accepted, place a new order.


Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@linestore.dk.